Troubleshooting

Let's fix it, quickly.

Sometimes things don't go quite to plan, and that's okay. Find fixes for the most common issues below, or get straight to our team if you need more help.

Common issues

My location isn't updating

A few quick checks usually solve this:

Make sure location permission is set to Always for ZAHN
Check that Precise Location (iPhone) is turned on in Settings
Make sure you have a stable internet connection
Open ZAHN briefly to refresh your map

Still stuck? Restart your phone. It resets the GPS running in the background.

Someone in my Bubble looks "stuck"

A Bubble member's location can freeze or look out of date. This usually means:

Their phone is in Low Power Mode
Their location permission is set to While Using the App only
They're in an area with poor signal
Their phone hasn't moved enough to trigger an update

Tip: Send them a check-in if you're worried. It's a gentle nudge, not an alarm.

Notifications aren't coming through

Notifications are a key part of staying connected. Try these steps:

Make sure notifications are on for ZAHN in your phone settings
Check you haven't muted a Bubble or Spot
Turn off Low Power Mode if it's on
Make sure Background App Refresh is on (iPhone: Settings, then ZAHN)

The app feels slow or unresponsive

A few things help straight away:

Close and reopen the app
Clear some storage if your phone is nearly full
Make sure you're on the latest version of ZAHN
Restart your phone

Still slow? Send us a message. Ongoing slowness usually means we need to look into it on our side.

I can't create a Bubble or Spot

This usually means one of the following:

Your internet connection dropped part way through
The person you're inviting may have changed their number
ZAHN doesn't have permission to access your contacts
You're using a VPN, which can cause unexpected behaviour

Try again with a stable connection. If it keeps happening, get in touch and we'll take a look.

Ghost mode isn't turning off

Very rarely, your phone may hold on to old permissions. Try these fixes:

Open the app and tap the Ghost icon again to turn it off
Restart your phone
Make sure Background App Refresh is on

Good to know: your location isn't shared with anyone until you choose to turn Ghost mode off, so you're always in control.

Still having trouble?

You're never bothering us. If something feels off, we want to hear about it.

Email support