Help & Support

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Got a question? Something not working? Want to reach a real person? You're in the right place — find answers or get straight to the team.

Find answers

Browse our help centre for answers to the most common questions about ZAHN — from setup to privacy to troubleshooting.

Browse the FAQ

Get in touch

Can't find what you're looking for? Reach the ZAHN team directly — we're a small team and we actually read every message.

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  • A person's hand with purple nail polish touching a smartphone screen displaying a purple arrow pointing downwards.

    Getting Started

    ZAHN was build on a promise that safety is a right, not a privilege for a select few. Discover what makes ZAHN accessible and useful to all.

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  • Illustration of a mobile phone displaying a user profile login screen with a profile icon, username and password fields, and a login button. There is also a speech bubble with a checkmark.

    Account & Data

    Find information on how to manage your profile, control your information, and understand exactly how ZAHN uses and protects your data.

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  • Illustration of a woman with blonde hair and a girl with brown hair, both wearing blue shirts, standing close together with the woman resting her hand on the girl's shoulder.

    Children & ZAHN

    ZAHN is designed for users aged 13+ and follows strict child-safety and data-protection laws to ensure young people can use the app responsibly and securely

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  • Illustration of a light bulb with gears inside, symbolizing innovation, ideas, and mechanical or technical thinking.

    Troubleshooting

    Sometimes things don’t go quite to plan, and that’s okay! This section is here to help you quickly fix the little hiccups that can happen while using ZAHN.

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  • Illustration of a locked profile icon, a document, and a padlock, symbolizing privacy or security.

    Privacy and Security

    ZAHN is built to protect your personal data through strict security practices, clear consent controls, and full transparency over how your information is handled.

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 FAQs

  • Now! Click the link on our home screem.

  • Yes, ZAHN is completely free to download and use. Safety should never come with a price tag.

  • ZAHN is currently available for download the App Store. We are working to bring it to Android users ASAP!

  • A ZAHN Bubble is your trusted circle. The people you choose to share your live location with.


    You can create different Bubbles for family, friends, colleagues or anyone you want to stay safely connected with!

    When you’re on the move, your Bubble members can see when you arrive, leave or stop sharing your location. You stay in control at all times, you can pause, hide or end sharing whenever you like.

  • ZAHN Spots are trusted, geofenced areas that help keep you safer as you move through the city. When you enter a Spot, like your home, workplace, school, or a verified local venue, ZAHN recognises your location and updates your status automatically.

    Your bubbles can see that you’ve arrived safely, and ZAHN can send you subtle prompts or safety notifications depending on your settings.

  • ZAHN uses advanced technology and real-time location tracking to keep you connected to your loved ones at all times.

  • If you are a safety conscious business we would love to hear from you! Send us a contact form or Whatsapp us.

  • ZAHN is designed for users aged 13 and over.
    If you’re under 13, you won’t be able to create an account in order to keep our community safe and comply with child-protection and data-privacy laws.

    We encourage parents and guardians to help younger users stay connected through family Bubbles instead, so everyone can feel safer, together.

Need help or want to share a concern? We’re here.

If something doesn’t feel right, you have a question, or you’d simply like to speak to someone on the ZAHN team, this is the place to reach us.

Alternatively, email: support@zahnapp.com

Your safety and peace of mind are always our priority.